Having trouble getting IP Vanish to work

Questions related to VPN services and how to use them.
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leach234
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Joined: Mon May 15, 2017 11:19 am

Having trouble getting IP Vanish to work

Post by leach234 » Mon May 15, 2017 12:43 pm

Hi. I hooked up an Amazon firestick to my LG OLED55B6P TV, which supports Android applications, then installed IP Vanish on the fire stick and subscribed to IP Vanishe's VPN service. When I go to websites to check my IP address it hasn't changed to match the VPN IP address provided by IP Vanish. I can't get anyone at their company to answer my e-mails. What is going on? I use a 5031NV modem provided by ATT U-verse if that matters.

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Chrispcritters
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Re: Having trouble getting IP Vanish to work

Post by Chrispcritters » Mon May 15, 2017 1:02 pm

The modem and internet provider should not matter.

Just for clarity, does the TV run Android as well?

If you want to privately send me the IP Vanish support ticket number and the email address you used I can see if my contact there can escalate a response for you.
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