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CHANGE MY IP ADDRESS?

Posted: Wed Dec 27, 2017 10:54 am
by K4TRV
Hi,

I have a broadband supplier (Virgin) who "tell me" that I was assigned a fixed IP address 77.100.82.44 around 1 Dec 17. Since then I have found my E-Mail host (trevor@mcmasterfamily.co.uk - mail.theburo.net) is unable to receive or send my emails using my Virgin Router IP address. I have a gmail account and that works fine as does my iphone (for mail.buro.net and using my mac laptop on hotspot) when not using the Virgin router via Wifi. This also applies to my wife's wifi iPad and her emails on mail.theburo.net. I have found my IP address was on a number of blacklists (I guess whomsoever had it before me created the problem!). I have requested those be cleared except this site: dnsbl.spfbl.net. I cannot find how to tell them that my IP address is fixed as they say it is Dynamic and hence blocked?? Virgin have told me three times this month, when I complained, that my IP address will change on 3-dates this month and despite disconnecting and switching the router off on each occasion, I still have the same IP address. Grateful for any assistance?

Re: CHANGE MY IP ADDRESS?

Posted: Wed Dec 27, 2017 12:31 pm
by lisati
Are you running the email server for the mcmasterfamily.co.uk domain at that IP address? If so, you might need to check that the DNS records point to the correct IP address.

Re: CHANGE MY IP ADDRESS?

Posted: Wed Dec 27, 2017 2:34 pm
by K4TRV
No, I am not running the email server nor did I "organise" it. My Son came up with it in conjunction with his Company - there is no link or connection to anything relating to a business or email servers against my current Ip address - just a private Virgin users!!

Re: CHANGE MY IP ADDRESS?

Posted: Fri Dec 29, 2017 3:07 am
by K4TRV
An update: Virgin have accepted that the only way to force an IP change is to send me a new Hub (Router/Modem)!! Now awaiting its arrival in 4/5 working days!! I would still appreciate how to get an IP Blacklisted address off dnsbl.spfbl.net ?? Merry Xmas & a Happy New Year 8-))

Re: CHANGE MY IP ADDRESS?

Posted: Fri Dec 29, 2017 9:28 am
by lisati
K4TRV wrote:
Fri Dec 29, 2017 3:07 am
I would still appreciate how to get an IP Blacklisted address off dnsbl.spfbl.net ??
Have you visited the DNSBL's website? Their query and delist page can be found here: http://spfbl.net/en/delist/
(Note: you might need to enlist the help of your service provider.)

Re: CHANGE MY IP ADDRESS?

Posted: Sat Dec 30, 2017 3:01 am
by K4TRV
Thank you lisati - been there and no way would Virgin assist with delisting as I am not using a Virgin email address!! The solution is a new device, which will force a new IP (I could jump from the frying pan to the fire if it too is blacklisted!!!) with a Virgin Hub (Router/Modem), which they have agreed to sent to me!! Thanks again for the link and HNY

Re: CHANGE MY IP ADDRESS?

Posted: Sun Dec 31, 2017 6:34 am
by K4TRV
SUBJECT CLOSED - A new Virgin Hub has arrived and "bingo" all my emails & those of my wife's (iPad) came in seamlessly!! Thanks for reading the woes and I hope if anyone suffers the same symptoms, you know of one solution!! Happy New Year!!